Program Evaluation   Client Satisfaction Evaluation Studies   Other Consultation & Opinion Studies  Client Satisfaction Evaluation Studies Survey to evaluate client satisfaction with the Commission des normes du travail The Commission des normes du travail wished to ascertain the level of satisfaction of its clientele in order to draw up proposals for improvements in the quality of its services. Three surveys were conducted: 350 interviews were completed with employers who had been respondents in a complaint of psychological harassment in files completed and closed by the Commission. 800 interviews were conducted with a clientele that had taken part in information sessions offered by the Commission to employers and various organizations. And finally, 1,600 questionnaires were completed by employees whose files had been handled by the Direction générale des affaires juridiques.    Commission des normes du travail Study of client satisfaction among workers compensated by the Commission de la santé et de la sécurité au travail (CSST)  The study was part of an ongoing process of improvement of services and was intended to provide food for thought to the Commission de la santé et de la sécurité du travail (CSST) in the process of ensuring accountability for and updating of its Déclaration de services aux clientèles. The satisfaction level of workers recently served by the Commission had to be measured and improvements to services desired by that clientele ascertained. Results had to be representative of the CSST's 18 administrative regions.    Commission de la santé et de la sécurité au travail Client satisfaction survey of frail elderly persons, Centre de santé et des services sociaux (CSSS) of South Lanaudière The CSSS of South Lanaudière wanted to better understand the needs and satisfaction level of that part of its clientele consisting of frail elderly persons. Accordingly, 120 interviews were completed with CHSLD residents, 195 interviews with families of CHSLD residents who were unable to respond for themselves, 400 interviews were carried out with recipients of home care services, and 400 more interviews with those recipients' caregivers. The flexibility, effectiveness, efficiency and quality of the services offered had to be evaluated. Face-to-face or telephone interviews were conducted in French and in English at the homes of frail elderly persons or at their CHSLD residences.    CSSS du Sud de Lanaudière Survey of Montrealers on their perceptions of the Island of Montreal health care network for the Agence de santé et des services sociaux de Montréal The Agence de santé et de services sociaux de Montréal wished to conduct a survey among Montrealers to determine the principal problems with the Montreal health care network. Study results will facilitate the ability of the Agence to fine-tune its interventions notably in terms of its communications and services offered. The study consisted of a survey conducted with 802 Montrealers, divided between 702 francophones and 100 anglophones aged 18 or over and residing on the Island of Montreal.   Agence de santé et des services sociaux de Montréal Satisfaction study of twelve Centres de santé et de services sociaux de Montréal among frail elderly persons for the Agence de santé et des services sociaux de Montréal The Agence wished to better understand the needs and satisfaction level of that part of its clientele consisting of frail elderly persons. Accordingly, 1,481 interviews were conducted with CHSLD residents, 1,775 interviews with families of these residents if they were unable to respond for themselves, 3,901 interviews were carried out with recipients of home care services, and 3,650 interviews with those recipients' caregivers. The flexibility, effectiveness, efficiency and quality of services offered had to be evaluated. Face-to-face or telephone interviews were conducted in French and in English at the homes of frail elderly persons or at their CHSLD residences.    Agence de santé et des services sociaux de Montréal Client satisfaction telephone survey for the Sûreté du Québec The Sûreté du Québec wished to evaluate the quality of its services as well as client satisfaction in terms of the objectives for quality formulated in its Déclaration de services aux citoyens: rapid, courteous and attentive professional service delivered with respect and integrity. The Sûreté also wished to ascertain the principal determinants of client satisfaction in order to set priorities with a view to improving service quality and level of satisfaction. Interviews were conducted in French and in English among persons who had resort to the services of the Sûreté and others who had not. The sample drawn had to facilitate the output of statistically reliable estimates at the provincial level, that is, for the group of ten districts covered by the study.    Sûreté du Québec Internet survey of Université de Montréal professors' satisfaction with their working conditions for the Syndicat général des professeurs et professeures de l’Université de Montréal (SGPUM) The SGPUM wished to sound out its members (1,250 professors, researchers, assistant professors and fellows) in order to understand their position with respect to conditions of work both on a professional level (teaching, research, leave, promotion) and technically (availability of equipment, premises, maintenance, air quality, etcetera). We implemented four Web callbacks and one telephone callback to increase response levels.   Syndicat général des professeurs et professeures de l’Université de Montréal Client satisfaction with the Commission Scolaire de Montréal (CSDM) The Commission scolaire de Montréal (CSDM) engaged us to develop a socio-economic profile of persons who are clients of the Commission by surveying 350 parents of students, 100 adults in training, 50 students in second-year secondary school) and to evaluate their overall appreciation of the training received and the services offered. The study was carried out at intervals beginning in 2003 among francophones and anglophones, from a list of respondents provided by theCSDM.    Commission scolaire de Montréal Survey of clienteles of the Maisons de la Culture of the City of Montreal 2005 for the Service du développement culturel et de la qualité du milieu de vie de la Ville de Montréal  The City of Montreal wished to canvass the satisfaction and perceptions of the clienteles of 18 of its Maisons de la Culture with regard to a proposed calendar of free and paid-admission cultural events. Thirty events were selected to be surveyed with about forty face-to-face French and English interviews per event.  Consultation Text: Maison de la culture   Ville de Montréal