Our expertise, our services and research programs are aimed at service managers in the public and private sectors.   Services offered   Research programs   Analytical models   Databases  Research programs In recent years, our company has concentrated on customer tracking and on information systems for the management of customer-oriented programs. To achieve better situational analyses, we have developed special tools and research programs. Assessment of public perceptions This consists of annual or quarterly assessments (tracking) to measure public perception of the organization. It is done through monthly Statmédia®surveys carried out by the National Research Center, a division of Jolicoeur et Associés. This analysis is used to identify the communication elements susceptible to improve the image of the organization. The StatOmnibus program allows the inclusion of questions designed to fill specifically the customer information requirements. Customer tracking program We develop customer satisfaction assessment systems that identify the strong and weak points of the services offered with a high degree of precision. In addition, these tools can measure the evolution over time of satisfaction with access to services, procedures and results. Information dissemination program We have become experts in disseminating information within organizations. The dissemination and integration of results occurs through: The establishment of working groups at various hierarchical and regional levels The development of methods for analyzing situations that fall under the responsibility of management The facilitation of working groups and the identification of priorities Client systems Our firm stands out because of its expertise in implementing customer information systems : Development of indicators integrated into management charts which subsequently become management tools Production or clean-up of lists in order to establish or update customer management files