The team members are :   Jean Jolicoeur, President and Research Director   Carole Vincent, Administrative Director   Jean-François Dion, Director of Client Services and Business Development   Nicolas Toutant, Project Manager, Program Evaluation   Stéphane Paquin, Analyst   Danny Du Mays, Analyst   Pierre-Alexandre Lacoste, Technical Services Manager   Yohan Gouin, Supervisor and Field Project Manager   Guillaume Bardelli-Jean, Supervisor   Mathieu Bertrand, Supervisor   Anne-Marie Nault, Production Assistant  Jean Jolicoeur President Research Director Tel. : (514) 284-3106 #106 E-mail : jeanjolicoeur@etudesondage.com 1982 M.Sc. Sociology ­ Université de Montréal 1974 B.Sc. Sociology - Université de Montréal Since 1982, Jean Jolicoeur has been the president of the research firm Jolicoeur et Associés. Previously, he worked for the Ministère de l’Éducation du Québec, the Institut National de la Recherche Scientifique - Urbanisation, and the University of Montreal survey centre. An active member of his professional environment, Mr. Jolicoeur is president of the Association de la Recherche en Communication du Québec (ARCQ), an institutional member of the Association de l’Industrie de la Recherche Marketing et Sociale (AIRMS), and was an advisory member of Statistics Canada’s National Advisory Committee on Culture Statistics. As a sociologist and methodologist, Mr. Jolicoeur has acquired great expertise in the development and implementation of information-based decision support systems for service management in the fields of labour, employment, work, training, communications, social and financial services, in the public and private sectors. In the course of his various functions, Mr. Jolicoeur has written a number or reports and papers. Below are some examples : “Assessment of the guarantee plan for new residential buildings,” presented to the board of directors of the Régie du Bâtiment du Québec, 2003. “Assessment of the Support-payment collection program: recurrent attitudes of creditors and withdrawers,” Ministère de la Famille et de l’Enfance, 2002. “Analysis of user satisfaction with Labour Market Information in multi-service centres,” Policy research dissemination program, Ministère de l’Emploi et de la Solidarité Sociale and Emploi-Québec, 2002. “New soil growing activities: fad or trend?”, Colloque international sur la ruralité, Solidarité rurale, 1999. “The rate of propagation of new media,” Seminar on cultural behaviours in 2010, Association de la Recherche en Communication du Québec, 1999. “Identification of strategic variables in risk management,” Seminar on the principles of healthy negotiation, CSD, 1998. “Who will be the users of public libraries: the age of choices,” ASTED convention, 1997. “Rate of propagation of new media behaviours: identifying factors of resistance,” Presentation organized by the Association de la Recherche en Communication du Québec, 1997. “Information-based decision support systems: a look at customer satisfaction,” Seminar on service quality organized by ASTED, 1997. “Identification of strategic variables in risk management,” Seminar on the principles of healthy negotiation, CSD, 1998. “Editorial choices when faced with the information highway,” Conference organized by the Association des éditeurs de magazines du Québec, 1995. “Analytical methodology for surveys on service quality; Trainer and executive training program,” DHR, 1994. “Three-year survey assessment program of customer satisfaction with employment centres: sampling plan, questionnaire structure, and collection strategy,” DHR, 1994. “Data and collection quality: the paradox between product quality and the tendency for survey response rate to fall,” Conference organized by the Association de la Recherche en Communication du Québec, 1994.